Most of our referrals come through the NHS Back on Track (IAPT) service. Your GP can refer you to
Back on Track or you can phone them yourself on 0300 123 1156. You may be interested in the other counselling they offer (CBT) or if you still want to come to WLCC, you can ask them to refer you to us.



We will then write to you asking you to contact us to make an appointment for an assessment. Your assessment will be with a fully qualified staff member who will talk through your concerns and the reasons for your referral. If appropriate, you will then be offered counselling.


Cancelling Assessment Appointments

If you cannot attend your appointment or if you change your mind about counselling, please phone us on 020 8563 2159 as soon as possible so that we can offer the appointment to someone else.



There may be a waiting period before you are allocated a counsellor – the length depends on how busy the centre is and your own availability.


Once you have been allocated a counsellor, they will write to you with a 1st appointment date and time, and you would see them at the same time on the same day for all your counselling sessions. If you are not able to attend, please contact the centre on 020 8563 2159 to let us know.


Number of counselling sessions

You will be offered up to 12 counselling sessions on a weekly basis. Each appointment lasts 50 minutes.


Cancelling counselling sessions

If you can’t attend an appointment, please contact the centre to cancel. If you miss 2 sessions in a row without cancelling, or cancel more than 4 out of your 12 sessions, we will usually close your case. This is for 2 reasons: firstly because successful counselling depends on your coming regularly to the sessions, and secondly because there is a great demand for our service and we cannot keep your case open if you do not attend regularly.


Appointment times

The centre is open Monday to Thursday from 9.00 am to 9.00 pm and Friday from 9.00 am to 5.00 pm.
The first appointment starts at 9.00 am and the last is at 8.00 pm, Monday to Thursday and at 4.00 pm on Fridays.


We are NOT open on weekends and Bank Holidays.



Accessibility is one of the values of WLCC and we ensure that the counselling we provide is accessible to all sections of the community of Hammersmith & Fulham.


We ensure that the counsellors and staff are representative of the community, in terms of gender, ethnicity, sexuality, language and physical disabilities.


The Centre demonstrates a high level of accessibility for BAME clients. We continue to offer choice and flexibility to clients by providing evening opening hours and facilities for clients with disabilities. These are reviewed regularly to update and include other facilities that may be necessary.


Our counsellors come from a wide range of ethnic, cultural and social backgrounds, including counsellors identifying as LGBTQ. Counselling is also provided in 12 languages other than English.